Get information on delivery schedules and shipping charges.
Your delivery charges will depend on the products you order. These charges will be displayed during the checkout process.
Your shipping charges are as follows:
|Shipping Type||Order Value||Shipping Charge||Cash on Delivery|
Same Day Delivery
(Available on select products to chosen locations in Dubai, Sharjah and Ajman when you order before 12:00 PM)
|Any||AED 18||AED 10|
|Standard delivery||Less than AED 99||AED 10||AED 10|
|AED 99 & More||Free||AED 10|
Orders will be delivered in 2-3 business days
Delivery will take a little longer if it is to one of these areas. Unfortunately, we do not deliver to free zones.
Get answers to our most frequently asked questions.
I placed an order today. When can I expect my shipment?
Your delivery schedule will depend on the product and the time that you placed your order. Go to the Orders section under My Account or click on the order number in your Order Confirmation email to check on the status of your delivery.
What if I miss a delivery?
If you are not at home, our delivery partner will call you and request you to reschedule your delivery. Simply call our Customer Support team on 800-MAXUAE (800-629823), and we’ll schedule another delivery date and time that suits you better.
I’ve already paid AED 10, so why am I being charged an additional AED 10?
These two amounts are for two separate charges. Our standard shipping charge is AED 10, while our Cash on Delivery charge is AED 10. If you’re paying by cash, you’ll have to pay an extra AED 10 over and above our shipping charge. Of course, you can always avoid the Cash on Delivery charge by paying with your Credit or Debit Card.
Can I pick up my order from your warehouse?
No, but you can pick up your order from our delivery partner’s office if you wish. Simply ask them to hold your order at their office when they contact you before delivery.
Do you deliver to free zones?
We’re sorry, we do not deliver to free zones at the moment.
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