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    Introducing "Shukran Express"

    Get your delivery faster with our new feature, "Shukran Express".
    Use the filter to view the products that can be delivered faster to your preferred location.

    Enter your delivery area to see products that can be delivered faster.
    Add your area

    Shipping

    Get information on delivery schedules and shipping charges.
     

    Delivery Charges

    Your delivery charges will depend on the products you order. These charges will be displayed during the checkout process.

     

    Here’s how your shipping charges will work:

    Shipping Type Order Value Shipping Charge Cash on Delivery Charge
    Standard delivery Less than KWD 20 KWD 2 KWD 0.5
    KWD 20 or more Free KWD 0.5

     

    Your order will be delivered in 2-3 days.

    Delivery will take a little longer if it is to one of these areas.

     

    Popular Questions

    Get answers to our most frequently asked questions.

    I placed an order today. When can I expect my shipment?

    Your delivery schedule will depend on the product and the time that you placed your order. Go to the Orders section under My Account or click on the order number in your Order Confirmation email to check on the status of your delivery.

     

    What if I miss a delivery?

    If you are not at home, our delivery partner will call you and request you to reschedule your delivery. Simply contact our Customer Support team at 18-00-871 and we’ll schedule another delivery date and time that suits you better.

     

    I’ve already paid KWD 2, so why am I being charged an additional KWD 0.5?

    These two amounts are for two separate charges. Our standard shipping charge is KWD 2, while our Cash on Delivery charge is KWD 0.5. If you’re paying by cash, you’ll have to pay an extra KWD 0.5 over and above our shipping charge. Of course, you can always avoid the Cash on Delivery charge by paying with your Credit or Debit Card.

     

    Can I pick up my order from your warehouse?

    No, but you can pick up your order from our delivery partner’s office if you wish. Simply ask them to hold your order at their office when they contact you before delivery.

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    Sunday to Thursday, 9:00 AM to 6:00 PM

    Call us on 18-00-871 (SHOPS)